PRM-system for your clinic development

Patient Relationship Management Software. Patients management system.
1M
More then
patients
10
More than
years of experience
200
More than
customers

Influence

Clinics and insurance companies are using PRM ONDOC to provide their patients with a high level of medical and customer service via web and mobile applications.

As a result, it improves key business performance metrics.

Turnover growth by 10-15%
Service costs reduction by 30-40%
Consumer loyalty index growth (NPS)

Remove the Barriers

Increase patients' loyalty by giving them easier access to your services. Offer our new tools to your patients to raise the NPS level.

Online appointment booking and notifications

Give you patients access to online booking. No need to call the clinic or wait on the phone.
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Permanent access to electronic medical records

Provide patients with easy access to their doctors' recommendations. Help them follow the prescribed treatment.
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Telemedicine

During the treatment process patients usually have lots of questions and need support from their doctor. Provide your patients with access to safe and convenient tools for communication with the doctor like chat, audio and video calls.
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Chat with a Contact Center

Improve the capabilities of your call center using chat for patients' inquiries
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Health Monitoring

Providing your patients and doctors with the ability to track medication, important health indicators and keep diaries — will help to better understand which treatment strategy to choose and increase the number of patients who have successfully completed treatment course.
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Family Health

In the personal account, the patient can access information about the health of family members, for example, children or parents.
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Feedback and Ratings

You can make this process convenient. Collect feedback on doctors and the clinic after each event.
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One-touch loyalty

Maintain the loyalty of your patients and increase their level of attention to their health with help of the loyalty program.

The program consists of modules: Discounts and Points. You can use them together or separately.

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Unlimited marketing

Communication with patients can be convenient and personalised. You have access to the set of services that will help you to solve any marketing challenge.

Special Offers, News, Polls, Mailouts

Send to your patients different types of content, including videos, offers with possibility to purchase, documents and files, NPS measurements and polls.
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Easy payments acceptance

We have improved the possibilities for mutual payments between the clinic and the patient by creating a full-scale «Finance» section.

Now in the personal account the patient has access to a wallet with detailed information on payments and current account, integrated with the HIS.

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Case studies

Get to know our clients and learn about their experience
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Safety First

ONDOC has been professionally tested for compliance with the FSTEC personal data protection requirements and has a corresponding conclusion. We have also added additional protection methods to ONDOC that are used in banking systems.

Certified servers, GDPR compliant.

Major Clinic

Thanks to integration between ONDOC's personal account and our electronic medical records, patients become active participants in the treatment and diagnostic process. The efficiency of the exchange of significant medical data, the availability and ultimately the quality of medical care have increased.

Our patients have access to the current schedule of their doctors and they can easily book an appointment online. For fast communication with the clinic they actively use secure online chat. All of the above allows us to be closer to our patients.

Scandinavian Health Center

We have been developing clinic's and patient's personal accounts for three years now. It's a convenient and interesting service for our patients, which includes online appointments, access to a medical record, a chat with the clinic, and health indicators monitoring. Thanks to a personal account, our patients always have their health data at their fingertips. Online appointment helps to optimize the valuable time resource of both patients and our staff.

We also use marketing tools inside the clinic's account like special offers, discounts, latest news which allows us to always be closer to our patients and work on the quality of our services. ONDOC is a team of responsive experts who are good listeners and always ready to be flexible to our needs.

Health Center

It is very important for us to have accessible, simple and manageable tools to inform our patients about their health. The main goal of having the Personal Accounts is to make the patient's electronic medical records always available to him. We also pay a lot of attention to data security and this is why we chose the ONDOC solution.

Personal account allows the patient to have secure access to his medical records at any time of the day, which includes the medical history, the results of examinations and lab tests and doctors' recommendations. Also, in your personal account, you can track health indicators in progress: blood sugar, temperature, blood pressure, weight, etc. This is a great tool not only for the patient, but also for the doctor.

Join the Best

We are actively developing the platform and helping our clients to take a leading position on the market
1M
More then
patients
10
More than
years of experience
200
More than
customers